Frequently asked questions
What is the return policy?
Once a bamboo piece has been purchased, we’re unable to process a refund. That said, if you’re having any issues, drop us a message and we’ll do our best to help.
When will I get my order?
All items listed as available on our site are in stock. Since each piece is handmade with care and precision, please allow a little extra time for processing before dispatch.
Where are your products manufactured?
Our products are manufactured locally. We carefully select our partners to ensure everything we offer is high-quality, responsibly made, and fairly priced.