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Frequently asked questions

Once a bamboo piece has been purchased, we’re unable to process a refund. That said, if you’re having any issues, drop us a message and we’ll do our best to help.

All items listed as available on our site are in stock. Since each piece is handmade with care and precision, please allow a little extra time for processing before dispatch.

Our products are manufactured locally. We carefully select our partners to ensure everything we offer is high-quality, responsibly made, and fairly priced.